Something Profound

A quote from this week’s readings that I particularly liked:

Something profound happens when you work transparently—when you have to summon up your courage to listen to people and shape complex ideas out in public every day. Your work becomes more about humility than about your own authority and expertise. And somehow, magically, the work product gets better and better.

Michael Edson, Director
Web and New Media Strategy
Smithsonian Institution

From the article: Tim Grove, “Grappling With Radical Trust”, History News (July 2010).